Shipping policy
Shipping Policy
Welcome to Athmonk! This Shipping Policy outlines the terms and conditions for shipping products purchased from our e-commerce website, (the “Site”). By placing an order with us, you agree to the terms outlined in this policy.
1. Shipping Methods and Rates
Shipping Methods: We offer various shipping methods, including standard and expedited shipping options. The available shipping methods and rates will be displayed at checkout based on your location and the size of your order.
Shipping Rates: Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. You will be able to view the shipping cost before finalizing your purchase.
2. Order Processing Time
Processing Time: Orders are typically processed within 1-2 business days from the time they are placed. Processing times may vary during peak periods or for custom or special orders.
Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.
3. Delivery Times
Estimated Delivery Time: Delivery times vary depending on the shipping method selected and your location. Estimated delivery times are provided at checkout and may range from 5-7 business days for standard shipping.
Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor the status of your shipment.
4. Shipping Restrictions
Domestic Shipping: We currently ship to addresses within India only. Please note that we do not ship to P.O. Boxes or APO/FPO addresses.
International Shipping: Contact us to place orders outside India. Our team will help you with your order.
5. Shipping Delays
Carrier Delays: Occasionally, delays may occur due to unforeseen circumstances or carrier issues. Athmonk is not responsible for delays caused by shipping carriers.
Incorrect Address: Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
6. Shipping Issues
Lost or Damaged Shipments: If your order is lost or damaged during transit, please contact us at [athmonk@outlook.com] as soon as possible. We will work with the shipping carrier to resolve the issue.
Missing Items: If your order arrives with missing items, please contact us within [7 days] of receiving your shipment so we can investigate and provide a resolution.
7. Returns and Exchanges
Return Policy: For information on returning or exchanging items, please refer to our [Return Policy] available on our Site.
8. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at:
Athmonk
Email: mail@athmonk.com
Phone: +91-9988669089